Frequently Asked Questions

A Mortgage Broker acts on your behalf throughout the process of obtaining your home loan, investment loan, debt consolidation, and refinancing. Their primary role is to prepare your home loan application, present to you your options, submit your file to the lender, manage communication between the other professionals involved and the banks; as well as sign your papers, educate you, and be by your side from start to finish and beyond.

A mortgage broker acts on your behalf (like a real estate agent would when selling your house) to obtain finance for your home loan. They are the middleman between you and the bank. Their role includes educating you on home loans, preparing a pre-assessment, discussing your borrowing capacity and your bank options — with a large panel of 45 lenders to choose from. They package up your application, manage communication with the lender, negotiate, sign your documents with you and coordinate with the real estate agent and conveyancer for settlement. In short, a mortgage broker will save you a lot of time and stress.

The world is a busy place, and you are most likely a busy person. Home loans and mortgages are not a thing to rush — it takes a lot of time and understanding. Using a mortgage broker will save you a lot of time, potential stress, and money. A broker can compare many banks for your application, find which bank has the best products for your circumstances, the lowest interest rates and fees — saving you money in the long run.

While there is nothing necessarily wrong in choosing to walk into a lender directly and get a home loan, a mortgage broker does offer more options. They also have the ability to negotiate and often are more available on the phone and email.

In most cases, we will not charge you for our services upfront. Once you settle on your property your mortgage broker will receive a commission from the lender for giving them business. This will be discussed with your mortgage broker.

It depends on your personal circumstances, however as a rule of thumb a broker will generally need a form of ID (driver's licence or passport), evidence of income (payslips, NOA, employment letter, business financials, bank statements showing salary credits), and evidence of funds to complete (bank statements).

As brokers in most cases do not charge a fee for their services, mortgage brokers make their income through the commission they get paid when a client's home loan settles. The commission amount will be stated on your loan documents and depends on your loan scenario.

A mortgage broker simply can give you more value — from more flexibility with lenders to meeting times and the ability to negotiate. Over 70% of home loans are through mortgage brokers.